Customer Service Representative-1
3.
9 Roanoke, IN Roanoke, IN Full-time Full-time Estimated:
$28.
2K - $35.
8K a year Estimated:
$28.
2K - $35.
8K a year 4 days ago 4 days ago 4 days ago FUNCTION Ensure the best possible customer experience for all customers including:
Vera Bradley eCommerce Customers, Specialty Retail Partners, Sales Consultants and Store Associates, through order management and coordinating customer service needs with other functions as required.
Serve as customer contact, representing Vera Bradley by telephone, chat, email, text and/or mail including but not limited to:
placing an order, checking order status, verifying pricing, checking product availability, answering product questions and processing secure payments.
ESSENTIAL DUTIES & RESPONSIBILITIES (Note:
Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Deliver prompt and professional solutions for customer inquiries via phone, email, chat and SMS Provide courteous and professional customer service while exemplifying Vera Bradley's core values to all customers Evaluate and identify opportunities to drive process improvements that positively impact the customer's experience around products, packaging, shipping, service or billing methods Make outbound calls for monthly campaigns, follow-up and upselling as needed Maintain a high accuracy level in data entry of customer interactions and transactions, recording details of inquiries, customer contact information, complaints, and comments, as well as actions taken for future reference Maintain a balance between company policy and customer benefit in decision making; Handling issues in the best interest of both customer and company Assist Retail Partners with promotional questions, reports, invoices and pack slips referencing VBW (Vera Bradley Wholesale) Prepare Return Authorization paperwork and print return labels through UPS Maintain broad knowledge of all company products, services and promotions as well as individual and department metrics and KPI's Work with Customer Service Specialists and Team Leads as needed Assist Customer Service Supervisor with special projects as requested Actively participate in the training process for fellow Associates as needed EDUCATION AND/OR EXPERIENCE High school graduate 2
years customer service experience KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highly developed sense of integrity and commitment to customer satisfaction Demonstrated passion for excellence with respect to treating and caring for customers Ability to make decisions using independent discretion and sound judgement Proficient computer skills with the ability to adapt and learn new software Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software Detail oriented with the ability to manage multiple tasks simultaneously Excellent organization and follow through skills Excellent interpersonal, written and verbal communication skills Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment Knowledge of Vera Bradley customer service processes, systems and customers preferred Extensive Microsoft D365 knowledge preferred Possess a strong work ethic and team player mentality ENVIRONMENT & PHYSICAL DEMANDS The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment.
Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move intermittently throughout the day Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC Strong sensory skills, such as good eyesight, good hearing and dexterity Ability to operate office equipment, including computers, copiers, fax machines and phones Home internet connection and suitable home office environment We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families.
Our compensation package is designed to meet our associates today and help them plan for the future.
Health Benefits VRA offers a variety of medical, dental and vision programs to meet your family's health care needs.
Medical plan options including both a HDHP/HSA plan and a PPO plan A no premium medical plan for employee only coverage Dental Vision Flexible spending accounts Survivor Benefits Life insurance provides peace of mind for your family should the unexpected happen.
Employer provided 2X your salary in life insurance Accidental Death and Disability insurance Voluntary life insurance for you, your spouse and your children Income Protection If you are unable to work due to illness or injury VRA provides several programs to protect your income at no cost to you.
Short-term disability Long-term disability Paid family medical leave Retirement Plan The VRA 401k plan helps you accumulate savings for retirement 401k with generous company match, immediate vesting (age and service requirement) Strong line up of professionally managed funds Safe-harbor plan design Paid Time Off Enjoy generous time off programs.
Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more 9 paid holidays a year Paid bereavement leave Give Back Opportunities VRA offers the opportunity to serve your community.
Voluntary Time Off Matching charitable donations and leadership grants Holistic Wellness Access to a variety of financial, physical, and mental wellness experts Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services Opportunities for leadership development, skill development and career advancement Product Discount Generous employee discount on Vera Bradley and Pura Vida products Ancillary Benefits and Programs Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility Equal Opportunity Employer/Vets/Disabled Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.
For more information, please click the following links:
Vera Bradley's Equal Employment and Affirmative Action Policy Know Your Rights:
Workplace Discrimination is Illegal (in English) Know Your Rights:
Workplace Discrimination is Illegal (in Spanish) Pay Transparency (in English) Pay Transparency (in Spanish) E-Verify Participation Poster Right to Work Poster (English) Right to Work Poster (Spanish) California Privacy Notice If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to email protected .
Please include the accommodation you are requesting and your contact information.
Reasonable accommodations are considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Roanoke, IN Roanoke, IN Full-time Full-time Estimated:
$28.
2K - $35.
8K a year Estimated:
$28.
2K - $35.
8K a year 4 days ago 4 days ago 4 days ago FUNCTION Ensure the best possible customer experience for all customers including:
Vera Bradley eCommerce Customers, Specialty Retail Partners, Sales Consultants and Store Associates, through order management and coordinating customer service needs with other functions as required.
Serve as customer contact, representing Vera Bradley by telephone, chat, email, text and/or mail including but not limited to:
placing an order, checking order status, verifying pricing, checking product availability, answering product questions and processing secure payments.
ESSENTIAL DUTIES & RESPONSIBILITIES (Note:
Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Deliver prompt and professional solutions for customer inquiries via phone, email, chat and SMS Provide courteous and professional customer service while exemplifying Vera Bradley's core values to all customers Evaluate and identify opportunities to drive process improvements that positively impact the customer's experience around products, packaging, shipping, service or billing methods Make outbound calls for monthly campaigns, follow-up and upselling as needed Maintain a high accuracy level in data entry of customer interactions and transactions, recording details of inquiries, customer contact information, complaints, and comments, as well as actions taken for future reference Maintain a balance between company policy and customer benefit in decision making; Handling issues in the best interest of both customer and company Assist Retail Partners with promotional questions, reports, invoices and pack slips referencing VBW (Vera Bradley Wholesale) Prepare Return Authorization paperwork and print return labels through UPS Maintain broad knowledge of all company products, services and promotions as well as individual and department metrics and KPI's Work with Customer Service Specialists and Team Leads as needed Assist Customer Service Supervisor with special projects as requested Actively participate in the training process for fellow Associates as needed EDUCATION AND/OR EXPERIENCE High school graduate 2
years customer service experience KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highly developed sense of integrity and commitment to customer satisfaction Demonstrated passion for excellence with respect to treating and caring for customers Ability to make decisions using independent discretion and sound judgement Proficient computer skills with the ability to adapt and learn new software Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software Detail oriented with the ability to manage multiple tasks simultaneously Excellent organization and follow through skills Excellent interpersonal, written and verbal communication skills Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment Knowledge of Vera Bradley customer service processes, systems and customers preferred Extensive Microsoft D365 knowledge preferred Possess a strong work ethic and team player mentality ENVIRONMENT & PHYSICAL DEMANDS The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment.
Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move intermittently throughout the day Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC Strong sensory skills, such as good eyesight, good hearing and dexterity Ability to operate office equipment, including computers, copiers, fax machines and phones Home internet connection and suitable home office environment We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families.
Our compensation package is designed to meet our associates today and help them plan for the future.
Health Benefits VRA offers a variety of medical, dental and vision programs to meet your family's health care needs.
Medical plan options including both a HDHP/HSA plan and a PPO plan A no premium medical plan for employee only coverage Dental Vision Flexible spending accounts Survivor Benefits Life insurance provides peace of mind for your family should the unexpected happen.
Employer provided 2X your salary in life insurance Accidental Death and Disability insurance Voluntary life insurance for you, your spouse and your children Income Protection If you are unable to work due to illness or injury VRA provides several programs to protect your income at no cost to you.
Short-term disability Long-term disability Paid family medical leave Retirement Plan The VRA 401k plan helps you accumulate savings for retirement 401k with generous company match, immediate vesting (age and service requirement) Strong line up of professionally managed funds Safe-harbor plan design Paid Time Off Enjoy generous time off programs.
Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more 9 paid holidays a year Paid bereavement leave Give Back Opportunities VRA offers the opportunity to serve your community.
Voluntary Time Off Matching charitable donations and leadership grants Holistic Wellness Access to a variety of financial, physical, and mental wellness experts Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services Opportunities for leadership development, skill development and career advancement Product Discount Generous employee discount on Vera Bradley and Pura Vida products Ancillary Benefits and Programs Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility Equal Opportunity Employer/Vets/Disabled Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.
For more information, please click the following links:
Vera Bradley's Equal Employment and Affirmative Action Policy Know Your Rights:
Workplace Discrimination is Illegal (in English) Know Your Rights:
Workplace Discrimination is Illegal (in Spanish) Pay Transparency (in English) Pay Transparency (in Spanish) E-Verify Participation Poster Right to Work Poster (English) Right to Work Poster (Spanish) California Privacy Notice If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to email protected .
Please include the accommodation you are requesting and your contact information.
Reasonable accommodations are considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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